Do I need a doctor’s referral?

A doctors referral is not necessary as Registered Massage Therapists and Acupuncturists are primary health care providers.  However some extended health care insurance plans require a doctors note in order for you to claim your treatment.  It is best to check with your employer or insurance provider to obtain the specifics of how your plan works and what is required.

Do you offer direct billing to my health insurance provider?

Yes, we do offer direct billing for most healthcare providers.

What can I expect during my first visit?

A first visit to our clinic generally requires a 45 or 60 minute appointment. Almost all appointments begin with a consultation where your therapist will review your health history and conduct any appropriate assessments and special tests. The remainder of time will be hands on followed by reassessment.  If indicated, your therapist will recommend any appropriate homecare techniques which will help to support your personal healthcare goals.

Do I need to undress?

For manual therapists to achieve the most effective results it is recommended that there is access to bare skin. Keep in mind that throughout the appointment your well-being is key and you are only ever encouraged to dress down to your comfort level. While you are on the table you will be draped under a sheet at all times and only the area being treated will be undraped.  If you do choose to remain clothed for your treatment, athletic wear is the best choice (shorts, t-shirt, stretchy clothing).

How often should I book an appointment?

This will be determined by both you and your therapist based on your individual healthcare needs. Should they be required, your therapist will discuss the frequency of upcoming treatments to find a schedule that best suits your wellness goals.


Any other questions? Contact us!